Privacy Policy

Data We Collect

NeighborScore collects data you voluntarily provide, such as details submitted through the realtor connection form: name, email, optional phone number, ZIP code, and timeline. We do not request precise browser geolocation on neighborhood pages. If you allow optional analytics, providers may process usage, approximate location, device, browser, and identifier data as described below.

Cookies

NeighborScore stores your analytics preference in your browser. Optional Google Analytics and PostHog analytics remain disabled unless you select "Allow analytics." You can change that choice at any time using Privacy settings. If advertising is enabled, Google may use cookies or similar technologies subject to the consent controls described below.

Analytics

If you allow analytics, we use Google Analytics and PostHog to understand page visits and product interactions. Depending on provider configuration, this may include page views, session activity, approximate location such as country or city, device and browser information, operating system details, screen resolution, and similar technical data.

We do not load browser analytics before consent. You can withdraw consent using Privacy settings; this stops future browser analytics collection on that device. You can also use the Google Analytics opt-out browser add-on.

Advertising

If advertising is active, NeighborScore uses Google AdSense. AdSense may use cookies and similar technologies to serve and measure ads, including personalized ads where permitted. The ad tag remains disabled until the publisher confirms that the required Google-certified consent management setup is active. You can manage Google ad personalization in Google Ad Settings.

California Privacy Rights (CCPA)

Depending on which California privacy law applies to you and to NeighborScore, you may have rights to request access, correction, or deletion and to opt out of certain sharing or targeted advertising. NeighborScore does not sell personal information for money. To make a request, contact support@neighborscore.app with "California Privacy Request" in the subject line. You can also use Privacy settings and Google Ad Settings.

European Users (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, optional browser analytics require your affirmative choice. If AdSense is active, consent choices for Google advertising are presented through a Google-certified consent management platform configured for the EU User Consent Policy. You may revisit analytics choices using Privacy settings and Google advertising choices through the advertising consent message or Google Ad Settings.

Children's Privacy

NeighborScore is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Referral Fees

NeighborScore may receive referral fees when users connect with real estate professionals through our platform. Contact details and referral relationships are not inputs to neighborhood scores, which are derived from the datasets described on the Data Sources page.

Contact

For privacy questions, contact: support@neighborscore.app